Products are eligible for returns within 14 days of receipt. Items returned that are not defective will be subjected to up to a 15% restocking fee. Any product you return must be in the same condition you received it and in the original packaging with all accessories.
The customer will be responsible for the cost of return on non-defective items and the item must be shipped back adequately packaged. It is suggested that the customer use UPS or FedEx to return the product for the customers protection.
An RMA number will be required or the return will be rejected. The RMA number must be written on the return box or a delay in processing will occur. To obtain an RMA number please contact us:
Toll free: (800) 835-7290
Local: (716) 632-8038
Freight & Oversize Return Fees: Items originally shipped via freight require special shipping and will have return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select speakers and speaker packages, home audio bundles, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 716-632-8038 or email us at email@example.com
Restocking Fees:If the merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 716-632-8038 for an RMA# (Return Merchandise Authorization Number).
Refunds will be processed within 48 hours* of an accepted return. Refunds can take up to 48 additional hours* to show up to credit cards and up to 30 days for debit cards.